Microsoft extends Xbox Elite 2 controller warranty from 90 days to one year following hardware complaints
You could probably buy a decent used Xbox One/One X console for the price of a new Elite Series 2 controller, so it’s not hard to imagine the disappointment of having your $180 gaming hardware suffer from mechanical issues mere months after purchase.
While users expect a higher build quality from Microsoft’s premium controller over its standard Xbox counterpart, the latter, cheaper option appears to have fared much better in the hands of consumers. The Series 2 malfunctions because of a design flaw known to Microsoft, according to a lawsuit, and the company failed to notify users about the problem.
The lawsuit also argued that a 90-day warranty should not apply in this case, especially since the problem was a known defect. Microsoft has seemingly addressed this concern, and to ensure customer satisfaction, it’s now extending the Elite Series 2 warranty period from 90 days to one year.
The Redmond firm also notes that this extension applies retroactively, meaning that users who have incurred repair costs on their Series 2 purchased to date are also covered under this warranty and will be issued a refund before October 31, 2020.
Though it doesn’t solve the quality issues with the allegedly faulty potentiometers, users should have some added peace of mind knowing that their expensive $180 Elite 2 controller won’t be at the mercy of costly, out-of-warranty repairs, for one year at least.